We offer fully insured shipping across India for all orders placed through our website. All shipments are handled by secure jewellery logistics partners and are fully insured till your door step. Once dispatched, tracking details are shared automatically, and your order status is updated to “Shipped.”

Introduction

EKARAA manages all shipping operations for orders placed on the website. Our logistics process is designed to be seamless, secure, and responsive to your needs. We partner exclusively with certified carriers to ensure safe and timely delivery.

Delivery is available across India. All orders are processed within our operational hours and dispatched upon quality verification. Shipping timelines may vary based on product availability and customization requests.

We reserve the right to update this policy without prior notice. Any changes will be reflected on this page and take effect immediately upon posting. By placing an order, you agree to the terms outlined in this Delivery Information.

Packaging

Each EKARAA piece is packaged in a secured, durable and tamper-proof wrap to preserve its integrity. Your order includes a Certificate of Authenticity and relevant documentation, enclosed with care.

Before dispatch, every item undergoes a final inspection to ensure quality and presentation. We select packaging materials that balance elegance, protection, and environmental responsibility. If you notice any damage or tampering, please report it before accepting the delivery.

We recommend photographing the package upon arrival for your records. EKARAA is not liable for damages reported after acknowledgment of receipt. For gifting, you may request personalized notes or alternate packaging at checkout.

Order Tracking & Delivery Timeline

Once your order is dispatched, you will receive an automated email with tracking details. We ship through secure jewellery logistics partners and are fully insured. Tracking updates are available via your EKARAA account dashboard and email notifications.

Ten to fourteen (10–14) business days from the date of receipt of the order is the standard delivery time. Delays may occur due to regional restrictions, holidays, or unforeseen logistics issues. We strive to keep you informed throughout the shipping journey.

If your order includes customization, additional time may be required before dispatch. EKARAA is not responsible for delays caused by incorrect address details or failed delivery attempts. For urgent deliveries, please contact our support team prior to placing your order.